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Starting to smartsource is as easy as 1-2-3-4. Call us for a discovery session to define how we can help you. This is our approach to start smartsourcing.
Starting to smartsource is as easy as 1-2-3-4. Call us for a discovery session to define how we can help you. This is our approach to start smartsourcing.
We help you discover how your local staff can be best supported to work to their strengths. We analyse your existing workflow and make recommendations about how to structure tasks to maximise efficiency across timezones and geographies. We finally capture videos and document tasks as content for staff training and certification.
It's not uncommon for companies to experience high attrition rates in traditional outsourcing. At Smartsourcing, we take a different approach. We invest in a thorough methodology of pre-screening, examination, panel interviews, and assessing culture fit before presenting endorsed candidates to you. Plus, we track and measure performance effectiveness through training, certification, and ongoing support to ensure the best results for your company.
We want you to feel confident in our training process. That's why we've created a four-stage program that caters to all types of learners and ensures that training will be certified. This way, we can uphold our service level guarantee and provide you with the best possible experience.
Once the training program is complete, we'll be ready to take on your tasks! We'll stress test our workload to make sure everything runs smoothly and that we're delivering the highest quality outcomes.
At Smartsourcing, we believe that you are subscribing not only to a person but to an outcome as well. To help you assess our performance, we put metrics at the center of our process. We use enterprise-grade customer service software and business intelligence tools to achieve this goal. With these tools, you can easily monitor our performance whenever and wherever you want. Moreover, these reports drive our process for continuous improvement. We are committed to providing you with the best service possible, and we are always here to help.
Our approach, based on total quality management principles of kaizen and six sigma, gamifies routine tasks and place targets around efficiency, productivity, quality, satisfaction and volume. Our approach not only creates transparency but long term satisfaction for our customers and people.
