Smartsourcing

Get Started

Starting to smartsource is as easy as 1-2-3-4. Call us for a discovery session to define how we can help you. This is our approach to start smartsourcing.

Discover

We help you discover how your local staff can be best supported to work to their strengths. We analyse your existing workflow and make recommendations about how to structure tasks to maximise efficiency across timezones and geographies. We finally capture videos and document tasks as content for staff training and certification.

Recruit

Attrition in traditional outsourcing is generally high. At Smartsourcing, we invest in a thorough methodology of pre-screening, examination, panel interviews and culture fit before presenting endorsed candidates to clients. We further track and measure performance effectiveness through training, certification and staff support.

Train

Smartsourcing has applied the 4 stages of training that capture the end-to-end process of taking staff from zero to hero which would usually take 2 to 4 weeks average.

Certification is when you have done several tasks with no errors and your trainer has given the approval to go live. This also helps to ensure that you can manage the workload whilst maintaining 100% accuracy.

Track

Putting metrics at the centre of our process allows clients to see the performance of their virtual team. To make this process seamless, we use smart customer service software and analytics. This gives you quick and easy access to monitor your virtual office. This also helps us in our process of continuous improvement.

Our Approach

Our approach, based on total quality management principles of kaizen and six sigma, gamifies routine tasks and place targets around efficiency, productivity, quality, satisfaction and volume. Our approach not only creates transparency but long term satisfaction for our customers and people.

Our Approach

Contact Sales

We support all facets of business.
Administration
Finance
HR
Paralegal
Creative
IT
We support all facets of business.
Administration
Finance
HR
Paralegal
Creative
IT