HIGH performance is a by-product of Learning and Growth. We don't want to settle for the status quo, compromise on quality or do mediocre things. We want to hold ourselves to the highest of global standards. As individuals this means delivering more than what is expected, and we can do this through the power of goal setting, benchmarking, continuous improvement and gamifying competition. We become masters of our craft, which ultimately defines and creates our careers, credibility and reputation.
When we apply our core value of Respect, we open ourselves to learning and growth. Growth happens from our hunger and willingness to learn. Learning and Growth takes courage, vulnerability, trust, and patience. It’s an attitude we apply to life, the school of life. It allows us to be the best version of ourselves.
Respect underpins who we are and how we live. Yes, we are diverse, unconventional, and disruptive. Yes, we disregard hierarchy because we put a higher onus on equality. We don't do sirs and ma'ams. We value leadership over management demonstrated by excellence and humility. It’s really about treating others how you want to be treated yourself. We are here to serve customers and each other. We all have a seat at the table and the power to make a difference.
Accountability is different from responsibility. We see responsibility as doing what is expected of us, whereas accountability means our care goes beyond our own existence, we care deeply for our team, our company and our community as a whole. Stepping up and being accountable is authentic leadership, and we all have this capacity. Being accountable means we help each other over the finish line.
Wellbeing is a way of life where we learn to care for our mind, body, emotions, and energy to best tackle life with joy, calm, and alertness. More than any other time, the pandemic helps us understand how important and delicate this balance is and how individuals and communities have mutual obligations to support it. Look after yourself first so you can look after more people.
Mike bears an impressive track record in sales, contact centre management, and enterprise outsourcing. With over 20 years of experience in these domains, he has developed wealth of knowledge and skills that has enabled him to achieve remarkable success in his career. Mike’s experience in this highly competitive industry has been instrumental in shaping the framework for team building and high performance at Smartsourcing. As a natural leader, Mike brings a big vision and a meaningful difference to the executive team.
Sadaka is an adept problem solver with over 20 years of experience in consultancy, system design, and project management for business intelligence and data warehousing-related projects. She is a highly skilled professional, who has worked with start-ups and ASX listed businesses across a diverse range of industries, including technology, banking, mining, and real estate. Her expertise in these areas has helped Smartsourcing develop innovative solutions that engage users and drive business outcomes.
Marcus is a seasoned entrepreneur and C-suite executive with a remarkable career spanning over three decades. Throughout his life, he has demonstrated a unique blend of expertise in multiple domains, including commercializing, design, engineering, energy, software, and AI companies. His entrepreneurial mindset, strategic vision, and ability to drive innovation and growth have been critical to the success of Smartsourcing.
Noemi has over 10 years of experience in customer support and client relations, with a Bachelor’s degree in Political Science under her belt. She plays a pivotal role in creating a world-class customer experience for Smartsourcing’s clients. She is responsible for developing and executing the vision and strategy that help businesses upscale and thrive.
Ben is the heart of Smartsourcing. With over 15 years of experience in the Business Process Outsourcing (BPO) industry and a Master’s degree in Business Management, Ben played a huge role in growing Smartsourcing’s workforce from a humble team of 10 VAs to over 400+ employees in just a little over 5 years. He is responsible for the company’s business development, recruitment, and innovation processes.
Carlos is a noteworthy expert with a strong background in project management. As a key member of the Smartsourcing team, he is responsible for ensuring that all projects are completed on time and within budget, while maintaining a high standard of quality. Carlos holds Master’s degrees in both General Business Administration and Management, as well as a Bachelor’s degree in Law. On top of that, he has undergone over 2 years training as an Accountability Coach under the guidance of Monkhouse & Company. Carlos is also passionate about personal and professional development.
Court is a senior finance executive and United States Certified Public Accountant with over 17 years’ experience. Court’s held senior finance roles with ASX listed businesses Vicinity Centres, Federation Centres and Centro Properties Group as well as EY in both Australia and the United States.
Jason has 12 years accounting and taxation experience. Jason is a certified practicing accountant, known for his sharp eye for detail which is essential given Smartsourcing’s constant demand for best practice and growth.
