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Smartsourcing

Our Promise

To Deliver a Blow-Your-Mind Customer Experience

Our Purpose

We change lives

Our Values

High Performance

HIGH performance is a by-product of Learning and Growth. We don't want to settle for the status quo, compromise on quality or do mediocre things. We want to hold ourselves to the highest of global standards. As individuals this means delivering more than what is expected, and we can do this through the power of goal setting, benchmarking, continuous improvement and gamifying competition. We become masters of our craft, which ultimately defines and creates our careers, credibility and reputation.

Learning and Growth

When we apply our core value of Respect, we open ourselves to learning and growth. Growth happens from our hunger and willingness to learn. Learning and Growth takes courage, vulnerability, trust, and patience. It’s an attitude we apply to life, the school of life. It allows us to be the best version of ourselves.

Respect

Respect underpins who we are and how we live. Yes, we are diverse, unconventional, and disruptive. Yes, we disregard hierarchy because we put a higher onus on equality. We don't do sirs and ma'ams. We value leadership over management demonstrated by excellence and humility. It’s really about treating others how you want to be treated yourself. We are here to serve customers and each other. We all have a seat at the table and the power to make a difference.

Accountability

Accountability is different from responsibility. We see responsibility as doing what is expected of us, whereas accountability means our care goes beyond our own existence, we care deeply for our team, our company and our community as a whole. Stepping up and being accountable is authentic leadership, and we all have this capacity. Being accountable means we help each other over the finish line.

Wellbeing

Wellbeing is a way of life where we learn to care for our mind, body, emotions, and energy to best tackle life with joy, calm, and alertness. More than any other time, the pandemic helps us understand how important and delicate this balance is and how individuals and communities have mutual obligations to support it. Look after yourself first so you can look after more people.

leadership

Mike Selfe

Managing Partner

Mike Selfe

Managing Partner

Mike is a born Entrepreneur. He has 20 years experience in Sales, Contact Centre Management and Enterprise Outsourcing. Mike worked the career ladder in one of Australia’s most successful outsourcing businesses which during his 5-year tenure grew from 500 to 4000+ staff and won the Aon Hewitt’s Employer of the Year 3 years running. This experience steers much of the Smartsourcing framework for team building and high performance. Mike brings with him a big vision with a meaningful difference that is the driving force of a well rounded and diverse executive team.

Sadaka Ehrenblad

Director of information

Sadaka Ehrenblad

Director of information

Sadaka is a problem solver. She has 20 years experience in consultancy, system design and project management for Business Intelligence and Data warehousing related projects. She has worked with start-ups and ASX listed businesses across technology, banking, mining, and real estate. Sadaka is passionate about the transformational behaviours made possible through smart analytics and gamification.

Court Haas

Global finance adviser

Court Haas

Global finance adviser

Court is a senior finance executive and United States Certified Public Accountant with over 17 years’ experience. Court’s held senior finance roles with ASX listed businesses Vicinity Centres, Federation Centres and Centro Properties Group as well as EY in both Australia and the United States.

Artem Soukhomlinov

Director of infRastructure and business continuity

Artem Soukhomlinov

Director of infrastructure and business continuity

Artem is an Australian National living in Cebu. Artem has 17 years of experience in delivering IT infrastructure solutions to the SME & Enterprise sector. Artem demonstrates a knack for problem-solving and providing value-add services in IT and infrastructure support. He is a well networked and respected figure in the Cebu & Manila business community.

Noemi Minoza

Director of Customer Experience

Noemi Minoza

Director of Customer Experience

Noemi has 8 years of experience in customer experience and client relations. As our Head of Client Experience, Noemi ensures that all client requirements and expectations are not just met but exceeded. She holds a degree in Political Science and is certified in Six Sigma.

Ben Quirol

General Manager for People & Culture

Ben Quirol

General Manager for People & Culture

Ben is the dynamic and results-oriented General Manager of People and Culture for Smartsourcing Philippines.

He has ten years of Business Process Outsourcing (BPO) experience with key expertise in contact management, business planning, project management, process automation, and HR systems. Ben has been instrumental in introducing the unique culture within Smartsourcing, which balances high performance with well-being. Ben holds an undergraduate and master degree in Business Administration.

Jason Robertson

Finance Director

Jason Robertson

Finance Director

Jason has 12 years accounting and taxation experience. Jason is a certified practicing accountant, known for his sharp eye for detail which is essential given Smartsourcing’s constant demand for best practice and growth.

Marcus Ehrenblad

Partner

Marcus Ehrenblad

Partner

Marcus is an entrepreneur and C suite executive, with over 30 years of experience commercialising, design, engineering, energy, software, and AI companies.